Frequently Asked Questions
Everything you need to know about our sustainable fashion and services.
What materials are used in TheNatural collections?
We prioritize organic and biodegradable materials, including GOTS-certified organic cotton, sustainably sourced linen, recycled wool, and Tencelâ„¢ Lyocell to ensure the lowest environmental impact.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your dyes eco-friendly?
Yes, we use low-impact, non-toxic dyes that are free from harmful chemicals and heavy metals, making them safer for both the environment and your skin.
Do you offer carbon-neutral delivery?
Absolutely. We partner with carriers that provide carbon-offsetting programs for every shipment, ensuring your fashion choices support a healthier planet.